- Microsoft office 365 support phone number canada zip file#
- Microsoft office 365 support phone number canada code#
They were so complex, he said, that he would have to share our conversation and my screen with a more highly qualified tech in his department to take the corrective actions. In detail that ten or more steps that would be required to cure my problems. He then shared with me a page on my monitor screen that purported to show that 5 other Internet addresses in addition to his own now had open access to my computer's IP address. After a few moments fiddling with his own computer, he announced that I hadīeen hacked, resulting in the MS problems I'd described. Although suspicious of the Indian accent, I had already described my problems with Word and Excel. In the latest case, following what I was convinced were MS directions, I allowed the Indian 'tech expert' into myĬomputer and he gave me 'his' typically and obviously fictional American name. I've had two very similar experiences to as Bob7777 while trying to reach Microsoft Tech Support in connection with problems with Office 365. Thank you in advance for any help and insight. He contacted me was through my Office 365 account, so I don't know how someone who wasn't really from Microsoft could have gotten to me.ĭoes anyone have any insight into my experience and what I can do? So if that number really isn't a legit number for Microsoft support, was the guy I was speaking with really a legit Microsoft agent? The way in which Obviously I became very concerned.Įverything that happened up to that point seemed on the up and up until they gave me that number to call. I did a Google search for that number and of course saw a number of results that indicated it was a scam number. He said I needed to call another Microsoft support number He had me do a number of things that tried to address my concerns, but ultimately after he had me on hold for a number of minutes he came back and said my issue was not something he could figure out. He wasn't able to execute anything and had to ask me to open any program or carry out any actions. From what I could tell, he didn't have the ability to do anything only view my screen.
Microsoft office 365 support phone number canada zip file#
Zip file then produced a program that allowed him to see my screen.
Microsoft office 365 support phone number canada code#
I entered the code that prompted a zip file to download to my computer.
He had me go to /help at which time he gave me 6 digit code.
Gave me the same ticket number over the phone that was showing on my Office 365 account which verified to me he was really from Microsoft.Īfter speaking with him for a few minutes he asked if he could share my screen with me. I received a phone call from what sounded like an Indian man who was assigned to help me. I opted to have them call me to address my issue. I had some questions regarding Outlook so I logged into my Office 365 account and created a support request. I had a support experience today that I'm kind of unsure and concerned about.